Electronic Payments Manager

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Product: ACH & Wire Transfers
Company: Financial Institution

Job Filled Q1 2024

As Electronic Payments Manager, you will oversee and direct the assigned products, systems, and services for ACH and Wires, including new implementations and enhancements, issue monitoring and resolution, vendor management, risk assessment, team monitoring and performance reviews. You will provide high-level customer service to businesses, payments partners, consumers, and internal customers. This position requires in-depth knowledge of the Bank’s ACH and Wire processes and the interactions of ACH and Wires with other Bank teams.

Key Responsibilities:

  • Manage the daily activity with Federal Reserve Bank including ACH activity via Fedline Advantage, and incoming/outgoing wire transfers via WireXchange
  • Provide customer service assistance to inquiries relating to Fed ACH activities for all Bank routing numbers
  • Oversee the validation of all outgoing ACH files sent to the Fed and for incoming files for all Bank routing numbers
  • Assist with the clearing of outstanding items in the daily Fed reconcilement
  • Initiate and/or verify outgoing international wires through United Bankers Bank (UBB)
  • Manage the daily correspondent settlement to ensure positive Fed, UBB, and FHLB balances
  • Collaborate with other departments to resolve ACH/Wire payments and technical issues
  • Schedule and oversee the annual ACH audit and ACH risk assessment 
  • Work with management to implement process improvements
  • Provide monthly and quarterly reporting to management and the Board
  • Manage the requirements on the NACHA website: maintains current contact information, updates required registrations for Bank and Third-Party Senders
  • Act as the subject matter expert for the department. Train team how to troubleshoot, present ideas to improve efficiency and/or accuracy.  Ensure department policies and procedures are up to date. Act as the point of contact for other business units to coordinate workflow and collaborate efforts
  • Manage staff members. Assign work duties, measure job competence, and provide support
  • Responsible for training all staff members. Create training curriculum, department manuals and training tools to obtain learning objectives. Monitor staff understanding of department and corporate training initiatives, discuss content and consistently reinforce the content learned. Work with HR and Compliance to track the completion of mandatory training
  • Monitor work volumes to ensure appropriate staffing.  Approve time off, track absences, manage overtime and maintain timecards. Assist with administering leaves
  • Partner with HR to ensure staffing models are in-line with FTE allocation; interview and select employees; evaluate performance; provide corrective action and/or developmental plans
  • Maintain communication through the utilization of coaching sessions, departmental meetings, and evaluations

Ideal Background:

  • Bachelor’s degree in accounting or related area
  • Accredited ACH Professional Certification (AAP) and/or Accredited Payments Risk Professional Certification (APRP), preferred
  • Four years of related experience with at least two years of management experience
  • Strong working knowledge of NACHA formatted files, rules and regulations and ACH return item processing
  • Effectively uses Microsoft Office Suite and other applicable software solutions
  • Complies with organizational policies and procedures
  • Represents the organization in a positive and professional manner
  • Attends all mandatory in-services and staff meetings
  • Maintains confidentiality of customer and organization information
  • Maintains effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work with new structures, processes, requirements, or cultures
  • Responsible for compliance with the Bank Secrecy Act, and Anti-Money Laundering laws and regulations


Terese Tyler

Job Filled Q1 2024

Client Partners

Unlike many in the recruiting & placement industry, Amy and the R&P team are extremely adept at understanding the capabilities and personalities of both the client and the prospective new hire. I’d work with them again without reservation.

Product Development Executive, Emerging Payments
Worked with R&P Group as a Candidate and Hiring Manager

We’re in the business of doing big things. We appreciate and value your partnership. I can confidently say this has been the best experience I’ve had with a Talent Acquisition partner in my career. Thank you.

SR. Sales Manager, Incentives & Rewards SaaS
Worked with Ian Horsted as a Hiring Manager

Navigating the intricate landscape of the payments industry requires a knowledgeable ally, and R&P Group is simply unparalleled in this domain… Deep industry insights, vast network, and keen understanding of both company and candidate needs. Truly a recruiting master.

Program Manager, Prepaid Cards
Placed By Terese Tyler

Amy was pivotal in my decision to leave a very stable environment at a 5,000 person company to join the entrepreneurial world, and I have never looked back. Amy professionally moderated the entire process.

Head of Product, Payments & Currency Conversion Platform
Placed By Amy DeBerg

Reviewing the candidates R&P Group presented was like reading the menu at my favorite restaurant:
all good choices.

CEO, International Money Transmitter
Worked with Amy DeBerg

Thanks to you and your team for the coaching, partnership, and enthusiastic support during my career transition process.

Top-Producing Corporate Card Sales Executive Placed By Ian Horsted

Professional, polished, and with a sharp eye for niche talent, Terese is a pleasure to work with through and through. From the start to finish of each process, Terese is communicative and positive yet straightforward. I highly recommend working with R&P Group.

Consumer Marketing Leader, Payments Program Manager
Placed By Terese Tyler

R&P Group was very easy to work with – and very friendly! They brought me the best candidates for my open positions and even did the negotiating.

SVP Sales, Commercial Card Issuer
Worked with Ian Horsted

I am so passionate about my new position, where R&P Group placed me. They’ve made a great fit for both me and my new company!

Prepaid Product Manager, Card Network
Worked with Helen Majusiak

In today’s age, it’s rare to find a company like R&P Group who is willing to go above and beyond to help others find their perfect job.

Sales Executive,
Payroll Cards
Worked with Ian Horsted

Thank you for all your assistance during my job search. My new job is a great fit.

SVP, National Sales, Commercial Payments
Placed by Ian Horsted

I truly, truly appreciate your work in getting me on board at Blackhawk Network. It's been a great fit, and I'm incredibly happy...thanks to you!

Sr. Manager, Business Development, Disbursements
Placed by Ian Horsted

Your successful hire starts here. Let's create success together.

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601 S. Phillips Ave. | Sioux Falls, SD | 605.274.8800

601 S. Phillips Ave.
Sioux Falls, SD

Whether you are an employer with a position to fill or a qualified candidate looking for a new challenging opportunity, R&P Group is here to help. Contact us by filling out the form, email or call us. Then, let us work our magic.

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