Implementation Project Manager

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Product: Payments & BaaS
Company: Financial Institution

This is a rare, ground floor opportunity to join a well-established, award-winning financial institution in its emerging Payments, BaaS & Fintech Sponsorship business. You will play a pivotal role as you direct the successful onboarding of landmark fintech partnerships to launch, grow, and support a variety of innovative card & payments products & programs, for an organization that puts compliance first. Join a team with strong, experienced leadership from payments industry veterans where you will get significant facetime with your Customers/Partners and work closely with key departments within the bank, including Compliance and BSA/AML, as you lead and execute implementation plans & timelines. If you are self-directed with a track record of managing multiple projects simultaneously, with the ability to build trust quickly and lead a team, this could be an exciting opportunity for you. If you have Operations experience in financial services, payments or fintech, preferably related to implementation, project management, and/or program management, and you enjoy being the point person for communication with internal and external customers, this could be a great place for you to utilize your skills to make a significant impact, where you will enjoy plenty of room for growth and career advancement.

Key Responsibilities:

  • Serve as the team lead during the implementation of new programs
  • Act as the primary liaison with assigned partners and processors regarding the program set-up, as well as enhancements after launch
  • Respond to issues and concerns and resolve problems that may occur during the implementation, in addition to the day-to-day maintenance of the programs
  • Seek win-win solutions with partners and handle issues in a timely manner providing a high level of customer service
  • Coordinate communications with assigned external and internal individuals to ensure a successful program launch is achieved
  • Update partners and processors on the status of the program launch and the solutions to address issues arising during the program transition
  • Manage and coordinate on-going meetings and calls to ensure a high-level of open communication between all involved in the pre-launch, launch, and post-launch periods
  • Prepare and distribute status and activity reports and schedules as needed
  • Document the parameters and functional elements of new programs and enhancements
  • Collaborate with Risk Management and Compliance departments to ensure programs are compliant with all card network, and State and Federal regulations, and measures in order to minimize the Bank’s exposure to fraudulent activity
  • Provide direction to new partners regarding the Bank’s guidelines and policies
  • Ensure program accuracy and compliance with all appropriate governing entity rules and regulations
  • Manage project workflow and activities within established timelines and deadlines
  • Assist in the ongoing development of existing programs to promote growth of the portfolio and increase revenue

Ideal Background:

  • Bachelor’s degree or equivalent experience
  • One year of project management experience
  • Experience in a related area of banking or payments
  • Ability to communicate effectively and clearly, both in verbal and written communications
  • Excellent interpersonal skills
  • Strong knowledge of the business area that is being supported
  • Self-directed and motivated
  • Ability to manage multiple tasks
  • Excellent problem-solving skills
  • Superior analytical skills
  • Ability to respond to inquiries or complaints from employees, customers, regulatory agencies, or members of the business community
  • Ability to effectively present information to top management and employee groups


Salt Lake City, UT
Remote, US


Amy DeBerg
Schedule a Call with Amy

Client Partners

Unlike many in the recruiting & placement industry, Amy and the R&P team are extremely adept at understanding the capabilities and personalities of both the client and the prospective new hire. I’d work with them again without reservation.

Product Development Executive, Emerging Payments
Worked with R&P Group as a Candidate and Hiring Manager

We’re in the business of doing big things. We appreciate and value your partnership. I can confidently say this has been the best experience I’ve had with a Talent Acquisition partner in my career. Thank you.

SR. Sales Manager, Incentives & Rewards SaaS
Worked with Ian Horsted as a Hiring Manager

Navigating the intricate landscape of the payments industry requires a knowledgeable ally, and R&P Group is simply unparalleled in this domain… Deep industry insights, vast network, and keen understanding of both company and candidate needs. Truly a recruiting master.

Program Manager, Prepaid Cards
Placed By Terese Tyler

Amy was pivotal in my decision to leave a very stable environment at a 5,000 person company to join the entrepreneurial world, and I have never looked back. Amy professionally moderated the entire process.

Head of Product, Payments & Currency Conversion Platform
Placed By Amy DeBerg

Reviewing the candidates R&P Group presented was like reading the menu at my favorite restaurant:
all good choices.

CEO, International Money Transmitter
Worked with Amy DeBerg

Thanks to you and your team for the coaching, partnership, and enthusiastic support during my career transition process.

Top-Producing Corporate Card Sales Executive Placed By Ian Horsted

Professional, polished, and with a sharp eye for niche talent, Terese is a pleasure to work with through and through. From the start to finish of each process, Terese is communicative and positive yet straightforward. I highly recommend working with R&P Group.

Consumer Marketing Leader, Payments Program Manager
Placed By Terese Tyler

R&P Group was very easy to work with – and very friendly! They brought me the best candidates for my open positions and even did the negotiating.

SVP Sales, Commercial Card Issuer
Worked with Ian Horsted

I am so passionate about my new position, where R&P Group placed me. They’ve made a great fit for both me and my new company!

Prepaid Product Manager, Card Network
Worked with Helen Majusiak

In today’s age, it’s rare to find a company like R&P Group who is willing to go above and beyond to help others find their perfect job.

Sales Executive,
Payroll Cards
Worked with Ian Horsted

Thank you for all your assistance during my job search. My new job is a great fit.

SVP, National Sales, Commercial Payments
Placed by Ian Horsted

I truly, truly appreciate your work in getting me on board at Blackhawk Network. It's been a great fit, and I'm incredibly happy...thanks to you!

Sr. Manager, Business Development, Disbursements
Placed by Ian Horsted

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601 S. Phillips Ave. | Sioux Falls, SD | 605.274.8800

601 S. Phillips Ave.
Sioux Falls, SD

Whether you are an employer with a position to fill or a qualified candidate looking for a new challenging opportunity, R&P Group is here to help. Contact us by filling out the form, email or call us. Then, let us work our magic.

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