Client Success

Client Development Manager

Bridge the gap between talent and opportunity.

Whether you're an employer with a position to fill or a qualified candidate looking for a new challenging opportunity, we've got you. Connect with us today.


Product: Rewards & Incentives SaaS
Company: Program Manager

Job Filled Q1 2024

In this Account Management-farming role, you will hold a book of business consisting of ~150 accounts and carry a quota for both renewal and expansion deals. You will take new accounts upon sign up, work to expand the account, and renew the account annually. This is your chance to utilize your experience in client relationship and account management to help mid-market businesses solve problems, implement solutions to grow their business, and delight their employees, customers, and partners with a robust SaaS-based solution for fast and easy delivery of gift, reward, loyalty, and incentive solutions that integrate with digital platforms your clients use every day. If you have 3+ years of experience in a SaaS account management type setting, and you are a passionate nurturer of relationships and champion of client success, this could be an exciting new role for you!

Key Responsibilities:

  • Run strategic Quarterly Check-ins with customers to
    • develop strong, lasting relationships, and
    • identify expansion opportunities while you proactively
    • identify risk in customer retention and
    • resolve needs and with proper solutions
  • Collect and analyze customer data to understand consumer trends and changing needs, as well as earn customer trust as you
    • understand their needs
    • thoughtfully answer questions
    • demonstrate product bottom-line benefits, and
    • recommend best practices that fulfill the needs
  • Serve various industries with differing use cases while engaging existing customers through compelling product demonstrations, solution-based discovery, and competitive commercial proposals
  • Identify and maintain the appropriate expansion sales pipeline coverage to achieve annual expansion sales targets and help customers be better
  • Quickly articulate B2B solutions business benefits and in-depth functionality for all customer use cases
  • Collaborate with Marketing, Product, and Sales Leaders as needed to plan, draft, and execute outbound communication cadences – review plans with Sales Leaders prior to execution
  • Utilize CRM system and SalesLoft to execute and accurately record all activities. Exceptional CRM hygiene is critical to achieve success in this role as you will use this data and the available sales technology stack to
    • understand account backgrounds,
    • identify key contacts to successfully personalize communications,
    • maximize a successful outreach strategy, and
    • accurately forecast and roll-up retention risk and sales projections to sales leadership
  • Be a product expert as you stay up to date with product enhancements and understand how our solutions serve all industry use cases
  • Attend weekly meetings with sales leadership to strategize and drive opportunities through the sales cycle
  • Work with Mid-Market Business Development Team to efficiently and effectively transfer account ownership to ensure an optimal customer experience
  • Implement and follow structured account management processes and best practices while meeting and exceeding Key Performance Indicators (KPIs)

Ideal Background:

  • 4+ years prior account management experience in a full sales cycle selling B2B (SaaS preferred) with an exceptional track record of retaining and growing accounts
  • Experience in Payments, Incentives, Loyalty, and/or any sort of Financial Technology business
  • Experience in a retention and expansion sales model
  • Experience using Salesforce and/or Microsoft Dynamics CRM
  • Excellent communication and interpersonal skills with the ability to liaise effectively with senior stakeholders
  • Thoughtful and thorough with genuine desire to understand and solve customer pain points
  • College degree
  • Ability to travel up to 25% annually

Job Filled By:
Ian Horsted
Schedule a Call with Ian

Client Partners

Unlike many in the recruiting & placement industry, Amy and the R&P team are extremely adept at understanding the capabilities and personalities of both the client and the prospective new hire. I’d work with them again without reservation.

Product Development Executive, Emerging Payments
Worked with R&P Group as a Candidate and Hiring Manager

We’re in the business of doing big things. We appreciate and value your partnership. I can confidently say this has been the best experience I’ve had with a Talent Acquisition partner in my career. Thank you.

SR. Sales Manager, Incentives & Rewards SaaS
Worked with Ian Horsted as a Hiring Manager

Navigating the intricate landscape of the payments industry requires a knowledgeable ally, and R&P Group is simply unparalleled in this domain… Deep industry insights, vast network, and keen understanding of both company and candidate needs. Truly a recruiting master.

Program Manager, Prepaid Cards
Placed By Terese Tyler

Amy was pivotal in my decision to leave a very stable environment at a 5,000 person company to join the entrepreneurial world, and I have never looked back. Amy professionally moderated the entire process.

Head of Product, Payments & Currency Conversion Platform
Placed By Amy DeBerg

Reviewing the candidates R&P Group presented was like reading the menu at my favorite restaurant:
all good choices.

CEO, International Money Transmitter
Worked with Amy DeBerg

Thanks to you and your team for the coaching, partnership, and enthusiastic support during my career transition process.

Top-Producing Corporate Card Sales Executive Placed By Ian Horsted

Professional, polished, and with a sharp eye for niche talent, Terese is a pleasure to work with through and through. From the start to finish of each process, Terese is communicative and positive yet straightforward. I highly recommend working with R&P Group.

Consumer Marketing Leader, Payments Program Manager
Placed By Terese Tyler

R&P Group was very easy to work with – and very friendly! They brought me the best candidates for my open positions and even did the negotiating.

SVP Sales, Commercial Card Issuer
Worked with Ian Horsted

I am so passionate about my new position, where R&P Group placed me. They’ve made a great fit for both me and my new company!

Prepaid Product Manager, Card Network
Worked with Helen Majusiak

In today’s age, it’s rare to find a company like R&P Group who is willing to go above and beyond to help others find their perfect job.

Sales Executive,
Payroll Cards
Worked with Ian Horsted

Thank you for all your assistance during my job search. My new job is a great fit.

SVP, National Sales, Commercial Payments
Placed by Ian Horsted

I truly, truly appreciate your work in getting me on board at Blackhawk Network. It's been a great fit, and I'm incredibly happy...thanks to you!

Sr. Manager, Business Development, Disbursements
Placed by Ian Horsted

Your successful hire starts here. Let's create success together.

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601 S. Phillips Ave. | Sioux Falls, SD | 605.274.8800

601 S. Phillips Ave.
Sioux Falls, SD

Whether you are an employer with a position to fill or a qualified candidate looking for a new challenging opportunity, R&P Group is here to help. Contact us by filling out the form, email or call us. Then, let us work our magic.

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