Customer Service Leader
Credit Card PaaS (Platform-as-a-Service)
Are you a seasoned credit card customer service professional with experience leading teams in a call center environment? You will own phone and email customer service end-to-end, including fraud and disputes, with this high-growth startup whose top-notch product offerings and platform capabilities set them apart from the competition. Leverage your technical knowledge to launch new programs, including assisting in setting up IVR. This straightforward platform reduces conversion time from months to weeks and their intuitive agent portal reduces training time from weeks to days. Your understanding of the full credit card ecosystem will help you manage vendors and external teams on one side, your internal teams, and negotiate, report on, and deliver on SLAs with client financial institutions and card programs. This hands-on role will have you rolling up your sleeves to perform everything from the very smallest task up to senior-level accountabilities. This company culture emphasizes “doing” over “delegating” and collaborating across the organization to achieve ambitious goals. If you are an extremely detail oriented, proactive, and hands-on leader, this is your opportunity to succeed along with your team at this dynamic startup!
About the Company:
This high-growth Series-B startup combines card issuing and acquiring into one vertically integrated platform-as-a-service offering for financial institutions, brands, and other fintechs. Their innovative suite of products includes cards, BNPL, digital banking, and behavior-driven customer engagement with global rewards and a superior customer experience for consumers and SMBs. Today, they have the highest-rated product/feature suite among Credit Card-as-a-Service platform competitors, one of the largest self-service credit card processing offerings, and are always launching innovative features. Join them in their high-growth trajectory!