Customer Service Leader

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Customer Service Leader
Credit Card PaaS (Platform-as-a-Service)
Fintech Startup

Are you a seasoned credit card customer service professional with experience leading teams in a call center environment? You will own phone and email customer service end-to-end, including fraud and disputes, with this high-growth startup whose top-notch product offerings and platform capabilities set them apart from the competition. Leverage your technical knowledge to launch new programs, including assisting in setting up IVR. This straightforward platform reduces conversion time from months to weeks and their intuitive agent portal reduces training time from weeks to days. Your understanding of the full credit card ecosystem will help you manage vendors and external teams on one side, your internal teams, and negotiate, report on, and deliver on SLAs with client financial institutions and card programs. This hands-on role will have you rolling up your sleeves to perform everything from the very smallest task up to senior-level accountabilities. This company culture emphasizes “doing” over “delegating” and collaborating across the organization to achieve ambitious goals. If you are an extremely detail oriented, proactive, and hands-on leader, this is your opportunity to succeed along with your team at this dynamic startup!

About the Company:

This high-growth Series-B startup combines card issuing and acquiring into one vertically integrated platform-as-a-service offering for financial institutions, brands, and other fintechs. Their innovative suite of products includes cards, BNPL, digital banking, and behavior-driven customer engagement with global rewards and a superior customer experience for consumers and SMBs. Today, they have the highest-rated product/feature suite among Credit Card-as-a-Service platform competitors, one of the largest self-service credit card processing offerings, and are always launching innovative features. Join them in their high-growth trajectory!

Corbin Simon
Schedule a call with Corbin

Client Partners

Unlike many in the recruiting & placement industry, Amy and the R&P team are extremely adept at understanding the capabilities and personalities of both the client and the prospective new hire. I’d work with them again without reservation.

Product Development Executive, Emerging Payments
Worked with R&P Group as a Candidate and Hiring Manager

We’re in the business of doing big things. We appreciate and value your partnership. I can confidently say this has been the best experience I’ve had with a Talent Acquisition partner in my career. Thank you.

SR. Sales Manager, Incentives & Rewards SaaS
Worked with Ian Horsted as a Hiring Manager

Navigating the intricate landscape of the payments industry requires a knowledgeable ally, and R&P Group is simply unparalleled in this domain… Deep industry insights, vast network, and keen understanding of both company and candidate needs. Truly a recruiting master.

Program Manager, Prepaid Cards
Placed By Terese Tyler

Amy was pivotal in my decision to leave a very stable environment at a 5,000 person company to join the entrepreneurial world, and I have never looked back. Amy professionally moderated the entire process.

Head of Product, Payments & Currency Conversion Platform
Placed By Amy DeBerg

Reviewing the candidates R&P Group presented was like reading the menu at my favorite restaurant:
all good choices.

CEO, International Money Transmitter
Worked with Amy DeBerg

Thanks to you and your team for the coaching, partnership, and enthusiastic support during my career transition process.

Top-Producing Corporate Card Sales Executive Placed By Ian Horsted

Professional, polished, and with a sharp eye for niche talent, Terese is a pleasure to work with through and through. From the start to finish of each process, Terese is communicative and positive yet straightforward. I highly recommend working with R&P Group.

Consumer Marketing Leader, Payments Program Manager
Placed By Terese Tyler

R&P Group was very easy to work with – and very friendly! They brought me the best candidates for my open positions and even did the negotiating.

SVP Sales, Commercial Card Issuer
Worked with Ian Horsted

I am so passionate about my new position, where R&P Group placed me. They’ve made a great fit for both me and my new company!

Prepaid Product Manager, Card Network
Worked with Helen Majusiak

In today’s age, it’s rare to find a company like R&P Group who is willing to go above and beyond to help others find their perfect job.

Sales Executive,
Payroll Cards
Worked with Ian Horsted

Thank you for all your assistance during my job search. My new job is a great fit.

SVP, National Sales, Commercial Payments
Placed by Ian Horsted

I truly, truly appreciate your work in getting me on board at Blackhawk Network. It's been a great fit, and I'm incredibly happy...thanks to you!

Sr. Manager, Business Development, Disbursements
Placed by Ian Horsted

Your successful hire starts here. Let's create success together.

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601 S. Phillips Ave. | Sioux Falls, SD | 605.274.8800

601 S. Phillips Ave.
Sioux Falls, SD

Whether you are an employer with a position to fill or a qualified candidate looking for a new challenging opportunity, R&P Group is here to help. Contact us by filling out the form, email or call us. Then, let us work our magic.

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