COO Head of Operations

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Product Type: Core Banking, Prepaid Cards, and Other Payments
Company Type: Financial Institution

Ready to leverage your payments operations expertise with this financial institution to plan, coordinate, and direct daily operations? You will report to the CEO to draft/update strategic plans, lead partner development, project, and business risk management. You will act as a focal point and mediator among managers on bank-wide issues as you manage multiple business functions and teams. Put your diverse background to work at this progressive, independent community bank and take your career to the next level.

Key Responsibilities:

  • Plan, organize, and control all the day-to-day operational activities of the Bank under the direction of the CEO; and ensure that all operational aspects of the Bank’s activities operate in a safe and sound manner in the best interest of shareholders, the Board of Directors, customers, employees, and the public
  • Partner with the CEO to draft/update strategic plans for Board approval and oversee the execution of strategic plan objectives/goals; monitor the progress and provide periodic updates to the Board
  • Lead and manage key functions (e.g., branches and departments, products and services; budgeting, planning, technology, etc.) in ways that exhibit industry “best practices” for the Bank; act as a focal point and mediator among managers on Bank-wide issues with cross-organizational implications to ensure timely and effective resolution of such cross-departmental issues
  • Work closely with management to ensure the operational effectiveness, sustainability and resiliency of the Bank; drive change and improvement by convening, informing, supporting, influencing and mentoring; provide insight and develop and implement strategies to accommodate current and future organizational plans, programs, and needs
  • Supervise major operational projects related to facilities, products and services, technology, standardized policies and procedures; ensure effective integration and coherence of the resiliency plans of key businesses across the Bank with internal and external stakeholders, including but not limited to, incident response, technology and operating resiliency; enable better and more aligned support service quality through stronger governance, transparency, planning, delivery and evaluation to follow through on observations and recommendations from the Bank’s strategic planning initiatives; and oversee the evaluation, planning, and implementation of key infrastructure to support the Bank
  • Work closely with the Bank’s Chief Compliance Officer, Chief Legal Officer and Chief Payments Officer to ensure the Bank’s compliance with all applicable banking laws, rules and regulations; and assess the effect of regulatory changes on overall Bank compliance and risk and ensure such matters are communicated to the CEO on a timely basis
  • Interface with the Chief Lending and Chief Credit Officers in relation to credit quality, major policy issues, and communications related to current issues, pricing, and policies and procedures
  • Liaison between Operations, IT, and Payments for the implementation of new and/or updated processes and technology
  • Plan, organize, and direct programs and services, and evaluate results and recommend policies, procedures, and action to achieve program goals
  • Work with the Bank’s CRA Officer by representing the Bank in community, civic, and CRA functions
  • Perform personnel actions including performance appraisals, disciplinary actions, and recruitment; supervise the daily activities of the department(s); direct, monitor, and appraise the performance of units immediately reporting to the position and provide the necessary coordination between activities
  • Respond to inquiries or refer inquiries to the appropriate department or person, and exhibit the necessary follow through with customers and/or staff involved
  • Provide supervision and support to all areas of the department where service or assistance is needed; oversee activities of assigned department personnel
  • Monitor staff in daily tasks, operations, and quality control; ensure the organization of assigned areas of the department, coordinating available resources (e.g., staff, materials, etc.) for maximum results
  • Assume responsibility for special projects; gather data and prepare reports for the Board of Directors, members of Senior Management, examiners, and other personnel
  • Is a key participant and contributor to the Bank’s governance committees

Ideal Background:

  • Bachelor’s Degree in a related field. Advanced education is preferred, ideally in a financial or business discipline
  • Fifteen years of related experience in various roles, including leadership, partnership development, project management, business risk management and operations. A very strong knowledge of ACH; wire transfers; debit; credit and prepaid card operations; banking regulations; loan and deposit operations; and risk controls. A strong understanding of the Payments ecosystem. Demonstrated ability to set strategy and execute to achieve appropriate results in both entrepreneurial and large complex organizations. Knowledge of core banking systems and capabilities, including Fiserv, a plus
  • The ability to communicate effectively and clearly, both in verbal and written communications, as well as present information to groups of managers, employees, customers, and the general public
  • Excellent interpersonal skills 
  • Strong knowledge of the business area(s) that are being supported 
  • Strong leadership skills 
  • Technical writing, to include reports, procedure manuals, articles for publication 
  • Ability to work with mathematical concepts such as probability, statistical reference, fundamentals of finance, economics, and accounting 
  • Ability to read, analyze and interpret financial statements, government regulations, professional journals, etc.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve problems and deal with a variety of concrete variables in situations where only limed standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form 
  • Superlative emotional intelligence, problem solving, and team building skills 
  • Strategic level thinking 
  • Ability to work effectively with a diverse group of staff, partners, customers, vendors, and regulatory agencies

Recruiter to Contact:
Ian Horsted
Schedule a call with Ian

Client Partners

Unlike many in the recruiting & placement industry, Amy and the R&P team are extremely adept at understanding the capabilities and personalities of both the client and the prospective new hire. I’d work with them again without reservation.

Product Development Executive, Emerging Payments
Worked with R&P Group as a Candidate and Hiring Manager

We’re in the business of doing big things. We appreciate and value your partnership. I can confidently say this has been the best experience I’ve had with a Talent Acquisition partner in my career. Thank you.

SR. Sales Manager, Incentives & Rewards SaaS
Worked with Ian Horsted as a Hiring Manager

Navigating the intricate landscape of the payments industry requires a knowledgeable ally, and R&P Group is simply unparalleled in this domain… Deep industry insights, vast network, and keen understanding of both company and candidate needs. Truly a recruiting master.

Program Manager, Prepaid Cards
Placed By Terese Tyler

Amy was pivotal in my decision to leave a very stable environment at a 5,000 person company to join the entrepreneurial world, and I have never looked back. Amy professionally moderated the entire process.

Head of Product, Payments & Currency Conversion Platform
Placed By Amy DeBerg

Reviewing the candidates R&P Group presented was like reading the menu at my favorite restaurant:
all good choices.

CEO, International Money Transmitter
Worked with Amy DeBerg

Thanks to you and your team for the coaching, partnership, and enthusiastic support during my career transition process.

Top-Producing Corporate Card Sales Executive Placed By Ian Horsted

Professional, polished, and with a sharp eye for niche talent, Terese is a pleasure to work with through and through. From the start to finish of each process, Terese is communicative and positive yet straightforward. I highly recommend working with R&P Group.

Consumer Marketing Leader, Payments Program Manager
Placed By Terese Tyler

R&P Group was very easy to work with – and very friendly! They brought me the best candidates for my open positions and even did the negotiating.

SVP Sales, Commercial Card Issuer
Worked with Ian Horsted

I am so passionate about my new position, where R&P Group placed me. They’ve made a great fit for both me and my new company!

Prepaid Product Manager, Card Network
Worked with Helen Majusiak

In today’s age, it’s rare to find a company like R&P Group who is willing to go above and beyond to help others find their perfect job.

Sales Executive,
Payroll Cards
Worked with Ian Horsted

Thank you for all your assistance during my job search. My new job is a great fit.

SVP, National Sales, Commercial Payments
Placed by Ian Horsted

I truly, truly appreciate your work in getting me on board at Blackhawk Network. It's been a great fit, and I'm incredibly happy...thanks to you!

Sr. Manager, Business Development, Disbursements
Placed by Ian Horsted

Your successful hire starts here. Let's create success together.

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601 S. Phillips Ave. | Sioux Falls, SD | 605.274.8800

601 S. Phillips Ave.
Sioux Falls, SD

Whether you are an employer with a position to fill or a qualified candidate looking for a new challenging opportunity, R&P Group is here to help. Contact us by filling out the form, email or call us. Then, let us work our magic.

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