Senior Account Manager

Payments Partnerships

Financial Institution
This is your chance to join a successful, established Payments & Fintech Sponsor Bank, to continue to build, grow, and evolve Payments products and services. In this role, you will act as the primary contact for an assigned strategic partnership of the Payments team. You will be responsible for managing this formal relationship in order to provide exceptional customer care related to executive communication and resolution of operational issues. You will manage client problems to resolution and manage contracts with these parties. Coordinate with the client’s account relationship manager, internal staff, and other appropriate departments to ensure this client is properly serviced, processes are properly executed, and all interactions with client meets the Bank’s mission and goals. If you have experience in payments and financial services and want to become more involved in strategic partnerships with innovative Fintechs in the payments world, this could be an excellent opportunity for growth.

Key Responsibilities:
  • Develop the individual Partner relationships and ensures goals, strategies and objectives are in place to support the execution of all Partner and Bank plans.
  • Create Partner-specific strategic account plans which align with overall revenue/gross margin and corporate strategy goals.
  • Champion partner’s business development initiatives within the bank.
  • Monitor and assess trends, problem areas, understanding Partner’s unique needs, providing them with feedback on the Bank’s performance and theirs, keeping them current in all facets of the business and keeping lines of communication with Partners open at all times.
  • Develop a deep understanding of the Bank’s strategy, policies, products, systems and processes and work within these to further growth and development of Partner business with the Bank. Appropriately challenge these standards when necessary to further the growth and development of Partner business.
  • Maintain deep understanding of all Partner’s business, key decision makers and influencers, trends in the industry, as well as their competition. Consult regularly with Partner on these topics.
  • Hold regular face-to-face meetings with Partnership Contacts to continue to build relationship, strategize about objectives and ensure alignment between Partner and the Bank.
  • On call 24 hours a day, seven days a week, and respond appropriately to ensure the Bank support groups respond and react accordingly.
  • Carry a cell phone and travel to partner site(s) as necessary.
  • Align partner needs with internal solutions. Appropriately challenge status quo to ensure the Bank continues to develop solutions to ensure retention and enable growth of Partner business.
  • Possess an intimate knowledge of Partner agreements, programs, pricing strategies, marketing approaches and provide accurate and timely reporting of information and strong relationship building skills are all keys to success in this role.
  • Engage the Bank’s senior management across the organization as appropriate to assist with reaching partner objectives and account plans.
  • Provide coaching, mentoring, and support at every level within the Partner-specific teams as needed. Act  as a role model for every team member and across the organization by demonstrating a personal commitment to excellence while exhibiting unquestioned integrity and trust.
  • Assist with the client’s contract renewal with the Bank.
  • Serve as the primary point of contact for assigned Payments client account(s).
  • Serves as primary contact for internal issues/questions raised with internal departments regarding assigned account(s), such as legal issues and non-compliance bank required items.
  • Establish routine meetings with the assigned account to create a relationship cadence touchpoint including but not limited to resolving outstanding issues, comply with client requests, and respond to client inquiries.
  • Work with internal departments to accomplish requests, projects, or issues raised by client account(s). 
  • Provide support in research and resolution of operational problems and inquiries.
  • Stay abreast of changes to products and services.
  • Maintain comprehensive knowledge of applicable products, services, policy and procedures.
  • Identify opportunities to provide additional services or resources to customers.
  • Apply established payment policies and procedures to streamline operations and ensure customer satisfaction.  
  • Assist in the development of Bank efficiencies that focus on client tasks. Includes participation in the identification and/or creation of products to ensure product rollout and success.       
  • Assist in the identification of potential risk factors and determine solutions to mitigate exposure.  
  • Effectively use Microsoft Office Suite and other applicable software solutions.
  • Comply with organizational policies and procedures.
  • Represent the organization in a positive and professional manner.
  • Attend all mandatory in-services and staff meetings.
  • Maintain confidentiality of customer and organization information.
  • Maintain effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work with new structures, processes, requirements or cultures.
  • Hold responsibility for compliance with the Bank Secrecy Act, and Anti-Money Laundering laws and regulations, including but not limited to, the USA PATRIOT Act and OFAC.  
Ideal Background:
  • Bachelor’s degree in business or related field. 
  • Five years of experience in client-facing interaction in the financial services industry.  A thorough understanding of electronic and card payment processes.
  • The ability to communicate effectively and clearly, both in verbal and written communications.
  • Excellent interpersonal skills.
  • Strong knowledge of the business area that is being supported. Self-directed and motivated.
  • The ability to manage multiple tasks.
  • Excellent problem-solving skills.
  • Superior analytical skills.
  • Ability to respond to common inquiries or complaints from employees, customers, regulatory agencies, or members of the business community.  
  • Ability to effectively present information to groups of managers, employees, customers, etc. 
  • Ability to learn new software packages that are position specific.
  • Ability to define problems, collect data, establish facts and draw valid conclusions.  Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to communicate with “C” level executives.  
  • Solid understanding of technology and operational process required to deliver and support new products.  
  • Must possess exceptional financial acumen to include working with P&L’s, reading partner and Bank balance sheets, trend analysis, aging reports and other financial tools.
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R&P Group is an executive search firm specializing in credit card recruiting, commercial credit card recruiting, payment processing recruiting, fintech recruiting, card sales recruiting, and prepaid card recruiting. R&P Group's relationship-oriented approach, due diligence and personalized service have led to many long-term clients, both with employers and candidates. R&P Group is based in Sioux Falls, SD and has clients all over the United States.