Implementation Specialist

Payments Division

Financial Institution
This is your chance to join a card-issuing sponsor bank that powers fintechs like Robinhood, Marqeta, Brex, and Cash App, where you will play a pivotal role as you direct the successful onboarding of global customers for a variety of payments products. If you are self-directed with a track record of managing multiple projects and the ability to build trust quickly and lead a team, this could be a good fit for you. You will spend the majority of your time in front of your Customers/Partners and interfacing with key departments within the bank, including Compliance and BSA/AML, as you adhere to implementation plans & timelines. If you have experience in the payments industry, preferably in implementation, with fantastic project management skills, and you enjoy being the point person for communication with internal and external customers, this may be the right job for you! This is a remote role, where you can be based anywhere in the US.

The day-to-day responsibilities of this role is heavily in the Payments program area. This position is responsible for leading new program implementations, as assigned. This position is the primary point of contact with assigned partners and processors regarding program set-up, launch, operations, and enhancements post-launch. 
Key Responsibilities:
  • Serve as the team lead during the implementation of new programs 
  • Act as the primary liaison with assigned partners and processors regarding the program set-up, as well as enhancements after launch 
  • Respond to issues and concerns and resolves problems that may occur during the implementation, in addition to the day-to-day maintenance of the programs 
  • Seek win-win solutions with partners and handle issues in a timely manner providing a high level of customer service 
  • Coordinate communications with assigned external and internal individuals to ensure a successful program launch is achieved. Update partners and processors on the status of the program launch and the solutions to address issues arising during the program transition 
  • Manage and coordinate on-going meetings/calls to ensure a high-level of open communication between all involved in the pre-launch, launch, and post-launch periods 
  • Prepare and distribute status and activity reports and schedules as needed 
  • Document the parameters and functional elements of new programs and enhancements 
  • Collaborate with Risk Management and Compliance departments to ensure programs are compliant with all State and Federal regulations and measures in order to minimize the Bank's exposure to fraudulent activity 
  • Provide direction to new partners regarding the Bank's guidelines and policies. Ensure program accuracy and compliance with all appropriate governing entity rules and regulations 
  • Manage the project work-flow within the established timelines. Manage activities to meet deadlines 
  • Assist in the on-going development of existing programs to promote growth of the portfolio and increased revenue
Ideal Background:
  • Bachelor's degree or equivalent experience 
  • One year of project management experience with experience in a related area of banking or payments
  • Ability to communicate effectively and clearly, both in verbal and written communications 
  • Excellent interpersonal skills 
  • Strong knowledge of the business area that is being supported 
  • Self-directed and motivated 
  • Ability to manage multiple tasks 
  • Excellent problem-solving skills 
  • Superior analytical skills 
  • Ability to respond to common inquiries or complaints from employees, customers, regulatory agencies, or members of the business community 
  • Ability to effectively present information to top management and employee groups
Remote, US
Principal Consultant:
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R&P Group is an executive search firm specializing in credit card recruiting, commercial credit card recruiting, payment processing recruiting, fintech recruiting, card sales recruiting, and prepaid card recruiting. R&P Group's relationship-oriented approach, due diligence and personalized service have led to many long-term clients, both with employers and candidates. R&P Group is based in Sioux Falls, SD and has clients all over the United States.