Director of Operations, US Region

International Payment Processing

FinTech Company 
If you’re an experienced leader who has managed operations in the Fintech industry and you love to get things done, collaborate with colleagues all over the world, and are interested in joining a fast-growing global company that is trusted by the world’s top digital brands and truly cares for its customers, this is could an exciting opportunity for you. Join a team that is dedicated to overcoming the complexities associated with cross-border commerce, where fast processing and delivery of effective worldwide international payments are at the heart of the organization’s success. 

In this role, you will lead the various US-based operations teams to excel in the delivery of services to customers across the world. You will carry ultimate responsibility to lead the teams and manage the day-to-day operations and services for customers and act as a liaison between the US operations teams and the international operations team.
Key Responsibilities:
  • Synchronize between the different Operations Teams in the NY hub to align the Global Teams around new products, clients, services, regulations, and procedures to support customers in better SLAs.
  • Enhance the local operational knowledge to implement better global solutions to improve the effectiveness and quality of service.
  • Lead the Teams’ efforts to support the market needs and enhancements across regions.
  • Serve as the focal point for alignment, communication, and escalation to increase the operations scalability for both the business and operations internally.
  • Take care of the Teams, create a sense of belonging, provide knowledge and skills learning paths. 
Ideal Background:
  • Experienced regional leader and manager with a proven track record leading sizable international teams to meet operations goals and objectives
  • Experience working in a matrix reporting structure
  • Comfortable with technology products and services
  • Solid understanding of global customers
  • Energetic, motivated self-starter who is able to learn quickly in a fast-paced environment and thrives on customer delivery
  • Strong initiative
  • Passionate about building relationship and interactions with people
  • Excellent diplomatic skills with the ability to build bridges across teams and locations
  • Adaptable and agile change agent
  • Solid written and verbal communication skills
  • Relationship Management expertise
  • Unflagging attention to detail with an overall commitment to excellence
  • Experience in the payment or e-commerce industry
  • Bachelor’s Degree
  • 10+ years proven track record in leading the international operational teams 
  • High level of competency (organization, prioritization and problem-solving skills) with detail-oriented mindset
  • Ability to work with all teams globally, including sales, finance, marketing, risk, and compliance
  • Creative, independent with ability for excellence in a changing environment
  • Multi-tasker and quick learner
  • Industry exposure across ecommerce and digital services 
  • Experience with data analytics and BI tools
  • Willing to work extended hours, if needed
Principal Consultant:
Corbin Simon

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R&P Group is an executive search firm specializing in credit card recruiting, commercial credit card recruiting, payment processing recruiting, fintech recruiting, card sales recruiting, and prepaid card recruiting. R&P Group's relationship-oriented approach, due diligence and personalized service have led to many long-term clients, both with employers and candidates. R&P Group is based in Sioux Falls, SD and has clients all over the United States.