Fraud Management Director

Card Issuing and B2B/B2C Payments

Payment Processing Platform
If you are attentive to detail, obsessed with quality processes and outcomes, and value efficiency, you may enjoy success with this established team of payments entrepreneurs. You will be responsible for leading all fraud prevention and investigation for this omnichannel payments platform focused in exciting areas of the industry including fintech, multi-currency, cross-border, distribution, and payouts. Starting with a small team, you will build out the group and create processes and systems to measure and improve the quality of all fraud prevention and resolution. The right person will have a concrete understanding of both instore and online fraud in the payments/fintech space, as well as a forensic ability to detect root causes of human error and an innovative mindset to recommend process improvements that eliminate errors.

The company is both a technology and a financial services company. You will need to be comfortable straddling both of those worlds every day. The right person for this role is instinctively curious, challenges the status quo, and is motivated by driving continuous improvements to systems and processes.

Responsibilities:
  • Oversee all Fraud Operations 
  • Partner with both internal and external executives 
  • Continue to refine Fraud tools 
  • Evaluate and enhance manual processes  
  • Draft regular reports for senior management, highlighting the results and recommendations for mitigation 
  • Maintain clear and organized documentation in relation to how fraud quality assurance is structured, including sampling logic and coverage of the QA oversight 
  • Work closely with the Operations Managers and Quality teams at our outsourced and co-sourced vendor network, driving greater vendor accountability, consistency and sourcing improvement opportunities 
  • Drive experiments on and improvements to the oversight program, to decrease waste and increase confidence 
  • Conduct quality control assessments on our third-party vendors as required (Audit the Auditor) and conduct ad hoc root-cause analysis of incidents and executive escalations 
  • Participate in financial partner assessments and regulatory examinations as requested 
  • Define and operate transaction monitoring processes and tools to identify fraudulent transactions through identifying patterns and activities of fraudulent behavior
Ideal Background: 
  • Minimum 4 years of experience across quality assurance and/or controls testing within a fraud environment 
  • Ability to manage multiple projects simultaneously with minimal supervision 
  • Excellent analytical and communication skills 
  • Proficient in SQL, adept at data visualization and storytelling with data including tools such as Tableau 
  • A certification in operational transformation such as Six Sigma would be beneficial 
  • Track record of working at a successful startup 
  • Quality metrics development experience 
  • Familiarity working in a fast-moving fintech environment
About the Company:
Founded 4 years ago, this omnichannel payments platform for Fintech has a mission to help businesses navigate today’s complex payments and financial transactions landscape. They empower businesses to manage payments efficiently with an eye toward growth and reduced expense. They support companies wherever speed, security and cost of payment are important including gig worker payouts, distribution payments, multi-currency, and cross-border businesses and modern fintech firms. Composed of experts and entrepreneurs in payments, their founding team has more than a century of combined industry experience.
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R&P Group is an executive search firm specializing in credit card recruiting, commercial credit card recruiting, payment processing recruiting, fintech recruiting, card sales recruiting, and prepaid card recruiting. R&P Group's relationship-oriented approach, due diligence and personalized service have led to many long-term clients, both with employers and candidates. R&P Group is based in Sioux Falls, SD and has clients all over the United States.