Director of Servicing
Student & Consumer Lending
Are you eager to learn and grow your skills, with a drive to succeed, a sense of urgency, and a passion for the work? As Director of Servicing you will play a critical role in the management of third-party Loan and Credit Card servicing partners. You will define critical success factors and performance management protocols to measure and analyze partner performance. You will also act as the primary contact point for support and integration of the services with our lending and financial services programs. Your key focus area would be communicating requirements, best practices, delivery standards and vendor performance expectations and overseeing accurate, on-time delivery and implementation, performance, and quality of service. You will also support all vendor and key partner contract activities, lead contract negotiations and renewals, and collaborate with lines of business to ensure that all terms and pricing agreements made in the negotiation process are built into the contract and conform to standards. This position can be hybrid or remote with quarterly travel.