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Director of Operations

Prepaid Card & Asset Management

Program Manager
Best of both worlds!  This job combines investment returns and immediate liquidity with a unique form of cash management through the debit card processing network. Your job in this fintech startup will be to integrate card banking and securities into one seamless operation. The unique infrastructure combines card processing technology with the funds flow from the bank to transform investment transactions into digital currencies – with the obvious need of strong operational oversight.  If you are knowledgeable about the payments space, thrive in a startup environment where you can identify and drive efficiencies, and can learn and adapt quickly - this could be your next job.

Key Responsibilities:

  • Oversee the relationship with the card processor and bank in terms of data quality, funding and settlement, funds flow, reconciliation, and reconciliation research
  • Lead the oversight between this program manager, the issuing bank, and the custodian/record keeper to ensure that transactions are processed, settled, and balanced in a timely and accurate manner
  • Define management reporting structure to support day-to-day operations looking at daily automated reports from the processor for exception transactions
  • Respond to any bank inquiries regarding settlement, compliance, AML etc. Monitor quality and timeliness of resolving operational issues to improve internal and external customer service issues throughout the company
  • Collaborate with the technical teams to execute seamless money movement improvements
  • Train and grow leaders to hire, train, assign and direct work, establish goals, evaluate performance, and resolve employee-related issues
  • Establish operational strategies for the business partners as you assess and assemble resources, establish policies and critical measurements, and understand the operating systems and integrate systems, technology, and communication strategies between and among business partners
  • Plan, implement, and execute organizational strategy, making course corrections as needed
  • Identify cost and productivity improvements and drive continuous process improvement
  • Identify and track fund movement to settle transactions among the different partners

Ideal Background:

  • 5-7 years’ experience in Banking, FinTech or Securities operations
  • Thorough knowledge of AML and BSA compliance and regulatory requirements of CFPB, Reg E, and other regs
  • Ability to quickly assess and identify operational needs and evaluate long term organizational improvements for consistent and efficient operations
  • Experience managing transactional operations at a payments/banking/financial services organization
  • Top-tier communication skills – high level of comfort interacting with C-level leaders, both internal and external
  • Strong negotiation, leadership, and written and verbal communication skills, and experience working in a collaborative team environment
  • Ability to thrive in a fluid, changing environment

Principal Consultant: 
Mike Simon

 
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R&P Group is an executive search firm specializing in credit card recruiting, commercial credit card recruiting, payment processing recruiting, fintech recruiting, card sales recruiting, and prepaid card recruiting. R&P Group's relationship-oriented approach, due diligence and personalized service have led to many long-term clients, both with employers and candidates. R&P Group is based in Sioux Falls, SD and has clients all over the United States.